Refunds

If FiniteHost is not right for you, you can get a full refund within 7 days of your first payment for a plan. If we ever charge you by mistake, you get that money back whatever the date. This guide summarises the Cancellation & Refund Policy, which is the binding version.

Before you start#

• Find the invoice number (like FH2627-000042) under Invoices, or the Razorpay payment reference from your payment confirmation.
• Write from your account's email address, the one you sign in with. It is how we know the request is really yours.

When you can get a refund#

There is nothing to cancel: plans never renew on their own. To stop, simply do not renew. See Renewals, grace period and expiry.

Ask for a refund, step by step#

1. Write an email. Send it to billing@finitehost.com from your account's email address.
2. Say what to refund. Include the invoice number or Razorpay payment reference, and one line on why (for example "within 7 days, not a fit" or "charged twice").
3. Wait for our reply. We reply within 2 business days.
4. Receive the money. Approved refunds go back to the original payment method through Razorpay. They are usually started within 5 to 7 business days; when the money reaches you depends on your bank.
5. Keep the credit note. We issue a GST credit note against your invoice. It appears under Invoices with the type credit note.

Troubleshooting#

• No reply after 2 business days. Check your spam folder, then write again, quoting your first email's date.
• Refund approved but not in your account. UPI refunds are often quick; card and net-banking refunds can take longer at your bank's end. Ask us for the Razorpay refund reference to trace it with your bank.

What's next#

• Invoices and credit notes
• Renewals, grace period and expiry
• Choose a plan