Upgrade your plan

When your site outgrows its plan, you can move to a bigger plan of the same product straight away. You are not charged twice: the unused days of your current plan are credited on the same invoice. Your websites, files, databases, mailboxes and apps stay exactly where they are; only the limits grow.

Before you start#

• Your plan must be Active. If it is in grace or suspended, renew it first: the panel says "Renew the current plan before upgrading".
• Upgrades work within one product: web plan to a bigger web plan, Compute plan to a bigger Compute plan, Mail Basic to Mail Team.
• The new plan must cost more per month than the current one.

How the price is worked out#

The checkout charges the full price of the new plan for a new period that starts today, minus a credit for the whole days left on your current plan:

• Credit = (current plan's price for its period ÷ 30 or 365 days) × days left.
• The credit appears on your invoice as "Credit for N unused days of ...".
• You always pay at least ₹1 plus GST.

Example#

Acme is on Pro monthly (₹299) with 12 days left and upgrades to Business monthly (₹499):

The new Business period runs 30 days from the day of payment.

Upgrade, step by step#

1. Open Billing & plans. In the sidebar under Account, choose Billing & plans.
2. Choose the period. Set Monthly or Annual for the new plan.
3. Find the bigger plan. In the same product group, press Choose on it, for example Choose Business.
4. Check the amount. The checkout shows the amount after the credit.
5. Pay. Complete the payment on finiteskills.com.
6. Wait a few minutes. The new limits are applied to your server automatically. The Dashboard shows the new plan name and allowances.

Downgrades#

Moving to a smaller plan is not available as an instant change: "Only upgrades within the same product can be bought now. Downgrades apply at renewal". Before downgrading, make sure you fit the smaller plan's limits (websites, mailboxes, databases, apps and disk). Then write to support@finitehost.com before your paid-until date and we will move you at renewal.

Troubleshooting#

• "This upgrade is not available on your server right now. Contact support". Your server does not have room for the bigger plan at the moment. Write to support@finitehost.com and we will arrange it.
• "Only upgrades within the same product can be bought now". You chose a cheaper plan or a different product. A different product, such as a Compute plan next to a web plan, is bought as a separate plan instead.
• The limits did not change. It can take a few minutes for the server to apply them. If the Dashboard still shows the old plan after 15 minutes, contact support.

What's next#

• Plan limits and what happens when you reach them
• Invoices and credit notes
• Choose a plan