Billing & GST
Renewals, grace period and expiry
How prepaid plans renew, the reminder emails, and exactly what happens day by day if a plan is not renewed.
Learning path · step 20 of 20
On this page
FiniteHost plans are prepaid and never renew automatically. We never store a card or charge you without you completing a checkout. That means renewing is your job, so this guide explains the reminders you get, how to renew, and the safety net if you are late.
Before you start#
- Find your Paid until date: it is on the Dashboard and in Billing & plans under "Your subscriptions".
- Keep your billing details current, since each renewal gets a new tax invoice. See Billing details and GSTIN.
How long a payment lasts#
| Billing | Covers | Price |
|---|---|---|
| Monthly | 30 days | The monthly price |
| Annual | 365 days | 10 times the monthly price |
Renew a plan#
- Open Billing & plans. In the sidebar under Account, choose Billing & plans.
- Pick the period. Use the Monthly / Annual switch at the top. Renew charges the period selected there, so you can switch a monthly plan to annual when renewing.
- Press Renew. It is on your plan's row in "Your subscriptions".
- Pay on the checkout. Complete the payment on finiteskills.com as in Buy a plan.
- Check the new date. Back in the panel, Paid until moves forward and a new tax invoice appears under Invoices.
What happens if you do not renew#
| When | State | What it means | Email you get |
|---|---|---|---|
| 7 days before the paid-until date | Active | Everything runs. | "Your FiniteHost plan renews on ..." |
| Paid-until date | Grace | Everything still runs for 7 more days. The panel shows "Payment due". | "Payment overdue: ..." |
| Day 7 | Suspended | Websites show a paused page. Mailbox, database and SFTP sign-ins stop and Python apps stop. Incoming mail is still accepted, so nothing bounces. | "Your FiniteHost sites are paused" |
| Day 30 | Ended | The plan ends and can no longer be renewed from the panel. Your files, databases and mail are kept. | "Your FiniteHost plan has ended" |
| Day 44 | Deleted | Files, databases and mail are permanently deleted from the servers. |
Renewing late#
Renew within 30 days of the end (paid-until) date and everything comes back as it was.
- In grace: the new period starts from your old paid-until date, because the grace days were served.
- While suspended: the new period starts from the day you pay, because the service was off. Sites, mail and apps come back within a few minutes.
- After day 30: the Renew button is gone and the panel says "This plan has ended. Buy a new one instead". If you need your data, write to support@finitehost.com before day 44 and we will help you recover it.
Troubleshooting#
- No reminder email. Reminders go to your account's email address. Check spam and add
finitehost.comto your safe senders. - The Renew button is missing. It shows only for plans that are active, in grace or suspended.
- Renewed but the site is still paused. It can take a few minutes for the servers to pick up the change. If it is still paused after 15 minutes, write to support@finitehost.com.
- Want to stop? Simply do not renew. There is nothing to cancel. See Refunds for the 7-day refund on a first payment.
What's next#
Was this helpful?
Still stuck?
Email support@finitehost.com with your subscription ID (it starts with t, shown on the panel's Dashboard) and what you tried. A person replies, usually within one business day.
Last updated 27 October 2026. Found something wrong? Tell support@finitehost.com.